Terms & Conditions
We hope that you will love your purchase or gift from peace-love-happiness.com but if you wish to return or exchange an item, please read our returns policy below:
RETURNS
We require that you return any unused item with the DO NOT REMOVE tag still attached to us within 7 days (UK and International) of receiving the goods.
There is no return or exchange on sale items or anything that is sold at a discounted price.
Please note, peace-love-happiness.com cannot refund delivery and/or shipping charges. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the EU.
If you are returning an item because it is unsuitable, we will not refund the postage you incurred when buying and returning the item. If you are returning an item because it is faulty, we will refund the postage paid by you both when buying and returning the item.
All items must be returned to the peace-love-happiness.com at the responsibility of the sender. We recommend that you use recorded/registered delivery (with insurance) and obtain proof of postage. We cannot be held responsible for items lost, delayed or damaged when being returned.
Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised.
This returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
EXCHANGES
In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, or colour depending on our availability. All exchange enquiries can be made by emailing hello@peace-love-happiness.com putting RETURNS in the subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
REFUNDS
Once your package has been returned to us within the stated timescale, we will begin to process your refund request.
Each item will undergo a quality control check and once verified your refund will be made within 30 days. All undamaged, correctly returned items will be credited to the original customer’s credit or debit card including sales taxes for all EU country shipments, excluding delivery/shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged. If this is the case, the item will be returned to you. We will not accept any returns or exchanges for any non-faulty items that have been worn, washed, and/or with tags removed.
CUSTOMER SERVICE
Customer service is a top priority for us. If you have any queries or questions you can contact us at:
01959 439 182
9 Hillingale
Biggin Hill
Westerham
Kent
TN16 3NP
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